AUS Free Shipping on orders over $50 | 25% Off Grocer Bag Limited Time ONLY

Shipping & Returns


SHIPPING

Australia:

Rate from $6.95. It takes up to 3-5 working days.

Free Australia shipping for orders over $50.

International:

It takes up to 10-30 working days.
Free International shipping for orders over $150.

We pack our items in a compostable bag, so you can put the bag in your compost bin and there will be zero waste! But make sure you keep the bag if you want to return the item to us.

We use a 100% carbon neutral delivery service.

RETURNS
Items can be returned within 14 days after arrival. The shipping cost from your original purchase is non-refundable. If a refund needs to be processed, the cost of shipping will be deducted from your refund. Items need to be unwashed and still have to have the tags to be eligible for returns. You can put your items back in the compostable bag to return to us. Unfortunately at this point, we cannot cover the return shipping fee, so you will have to cover it yourself. Sorry! Email us at hello@kiyo.com.au to request returns and we will send you instructions. Please do not send items back before making a return request.

Once we received the returned item, we will process your refund to your original payment method. Unfortunately, we do not take responsibility for any items lost during the return shipping. We hope this would never happen to you!

We also do not offer returns on sale or discounted items.


}